Your privacy matters to us. This Privacy Policy explains how AirKnit collects, uses, and protects your personal information when you visit airknitpet.com or make a purchase. By using our website, you agree to the practices described below.
Information We Collect
When you place an order, create an account, or interact with our website, we may collect:
– Personal identifiers: name, email address, phone number
– Shipping and billing information: mailing address, payment details (processed securely via our payment provider)
– Order history and product preferences
– Communications sent to our customer support team
– Technical data: IP address, browser type, device information, and browsing behavior on our site
How We Use Your Information
We use the information we collect to:
– Process and fulfill your orders
– Send order confirmations, shipping updates, and customer service communications
– Improve our website, products, and overall experience
– Send marketing communications, including promotions and product updates, where you have given your consent
– Comply with applicable legal obligations
You may opt out of marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Opting out of marketing will not affect transactional communications related to your orders.
Cookies
Our website uses cookies — small data files stored on your browser — to enhance your experience, remember your preferences, and analyze how our site is used. You may control cookie settings through your browser preferences, though disabling certain cookies may affect site functionality.
We use both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period) to support site functionality and marketing purposes.
Third-Party Tools & Services
To operate and improve our business, we work with trusted third-party providers, which may include:
– Google Analytics — to analyze website traffic and user behavior
– Meta Ads (Facebook & Instagram) — for targeted advertising campaigns
– Shopify — our e-commerce platform, which processes transactions and stores order data
– Email marketing platforms — to manage and send communications
These providers operate under their own privacy policies and may process your data in accordance with their respective terms. We select providers that meet high standards of data protection and security.
We Do Not Sell Your Data
AirKnit does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Period.
Data Protection
We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure. All payment transactions are encrypted using SSL technology and processed through PCI-compliant payment providers.
While we take every reasonable precaution, no transmission over the internet is completely secure. We encourage you to use a strong, unique password for your account and notify us immediately if you suspect any unauthorized activity.
Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data. To make a data-related request, please contact us at hello@airknitpet.com. We will respond within a reasonable timeframe in accordance with applicable law.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Your continued use of the site following any changes constitutes acceptance of the updated policy.
