Shipping policy

Shipping Policy

Welcome to AirKnit Pet — thank you for shopping with us.
Please review our shipping policy below before placing your order.

Processing Time

  • Orders are typically processed within 1–2 business days.
  • During launches, holidays, or promotional periods, processing times may be slightly longer.
  • Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Times

Estimated delivery times after shipment:

  • United States: 3–5 business days
  • International Orders: 7–21 business days depending on destination and customs processing

Please note that shipping times are estimates and are not guaranteed.

Pre-Orders

Some products may be marked as Pre-Order.
Pre-order items are charged at checkout and shipped on the estimated date mentioned on the product page.

If your order contains both in-stock and pre-order items, your order may ship together once all items become available.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may offer:

  • Free U.S. shipping on qualifying orders
  • Promotional shipping offers during campaigns or launches

International Shipping & Customs

International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT fees
  • Any additional carrier or government charges

AirKnit Pet is not responsible for delays caused by customs clearance processes.

Address Accuracy

Please ensure your shipping address is entered correctly at checkout.

AirKnit Pet is not responsible for:

  • Delays caused by incorrect addresses
  • Lost packages due to customer address errors
  • Packages marked as delivered by the carrier

Lost or Damaged Packages

If your package arrives damaged or appears lost in transit, please contact us within 5 days of delivery confirmation at:

info@airknitpet.com

Please include:

  • Your order number
  • Photos (if applicable)
  • A description of the issue

Delivery Delays

We are not liable for shipping delays caused by:

  • Weather
  • Carrier disruptions
  • Customs delays
  • Natural disasters
  • Incorrect shipping information
  • Events beyond our control